Job Description
Description We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
This role will act as the main contact for Hyatt regarding cash application and the Collection departments' day to day functions.
Essential Functions:
- Build strong working relationships with the finance professionals across Hyatt
- Ensure the departments are meeting Standard Operating Procedures in accordance with Global Hyatt directives
- Respond to daily requests and/or escalations
- Help hotels setup government accounts for AR
- Assign accounts and hotels evenly throughout the department
- Assign accounts for corporate collections
- Review each departments weekly performance
- Monitor accuracy of information
- Timeliness of tasks
- Identify concerns in consistency, etc.
- Identify and develop a plan for recovery of over limit or "at risk" accounts
- Identify low performing hotels/Agents and develop improvement plan(s)
- Learn the Hyatt Program Accounts and monitor and address aging balances monthly
- Regular attendance is expected based on schedule and business needs. With the following schedule availability: Monday-Friday 7AM-7PM, weekends and staying late as need
- Participation in colleague events, onsite meetings, hotel visits and industry conferences is expected
- Work well with others at a variety of levels within the organization
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications Experience: - 1+ year(s) accounts receivable or accounting experience required
- 2+ Years' management experience required
- Multi-functional teams
- People development
- Mentoring
- Hotel Accounting experience a plus
- Shared service experience a plus
Education: Computer Skills Needed to Perform this Job: - Proficient Microsoft suite
Experience using the following programs are a plus:
- Oracle
- Opera
- Envision
- Reserve
- Access databases
- Cognos
- CAP
- PayPortal
- EAS/EMS
Additional Comments and Requirement :
- Strong Leadership abilities
- Maintain a work environment that is comfortable, user-friendly, and organized
- Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
- Ability to communicate effectively and respectfully to all associates and all internal/external resources
- Eagerness and ability to learn new skills, technologies and business processes quickly
- Ability to work well with others
- Ability to collaborate with cross-functional teams and across all levels of the organization
- Must be able to work inclusively, but also be able to work independently and without excessive supervision
- Exceptional communication skills, both written and verbal
- Ability to maintain confidential colleague information
- Attention to detail
- Ability to think strategically, looking at how decisions affect all customers, both internal and external, small and large
- To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following: High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).
Job Tags
Full time, Live in, Remote work, Monday to Friday, Night shift, Weekend work