Job Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

The Accounts Receivable Supervisor is responsible for training and supervising Accounts Receivable employees and assisting in all aspects of Association accounting processes. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America. Candidates for this position must meet Associa’s credit requirements.

Requirements

Duties include, but are not limited to

• Supervise a team of Accounts Receivable (A/R) staff assigned by branch region.
• Manage and maintain the association processing calendar and schedule for the region.
• Assign and prioritize daily tasks for A/R staff.
• Monitor and track daily performance metrics.
• Evaluate staff performance to identify development opportunities and leverage specialized skills.
• Ensure timely and accurate processing by Accounts Receivable clerks.
• Coordinate with the branch Financial Accounting Support Person (FASP) for the assigned region.
• Manage and approve employee system access changes.
• Oversee workload distribution, including backfill coverage and adjustments for volume fluctuations.
• Assign branch portfolios to A/R staff based on experience, skill level, and capabilities.
• Collaborate with the Billing Manager, Staff Accountant Supervisors, and other organizational leaders as needed.
• Maintain cash reports used to track key performance indicators (KPIs) and support staff allocation decisions.
• Train, mentor, and develop staff to meet departmental goals and requirements.
• Oversee Banking staff performance, including performance reviews, disciplinary actions, and hiring decisions.
• Perform other duties as assigned.

Knowledge And Skills

• Understanding of banking processes and working with multiple entities.
• Knowledge of accounting principles, practices, and procedures in accordance with US GAAP.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong conflict resolution and problem-solving skills.
• Effective professional communication skills, including phone, interpersonal, written, and verbal communication.
• Strong customer service orientation.
• Self-motivated, proactive, detail-oriented, and able to work collaboratively in a team environment.
• Strong time management skills with the ability to prioritize time-sensitive tasks.

Education And Experience

• Associate’s degree required.
• Bachelor’s degree preferred.
• 5-7 years of directly related or closely related professional experience.
• 3-5 years of management and/or supervisory experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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