Customer Service Representative Job at SGS Consulting, New York, NY

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  • SGS Consulting
  • New York, NY

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Skills:

  • Support sales
  • Handle inbound customer calls and assist with product questions
  • ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Warranty claims processing

Education/Experience:

  • 1–3 years of experience in a customer service role
  • High school diploma required; Associate degree or some college coursework preferred
  • Proficiency with ERP-LX required

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