Job Description

Salary: $98,000 - 138,000 per year Requirements:

• Proven experience managing enterprise data platforms (Data Warehouses, Data Lakes, Analytics platforms)
• Solid grasp of data pipelines, ETL/ELT processes, and BI/reporting ecosystems
• Familiarity with cloud data platforms such as Azure, AWS, or Google Cloud Platform
• Exceptional SQL proficiency with the ability to analyze and troubleshoot data-related issues
• Understanding of monitoring, alerting, and operational support tools
• Knowledge of data security, access controls, and compliance standards
• Proven experience in Data Operations, Data Support, or Platform Operations roles
• Solid understanding of ITIL / Service Management practices (Incident, Problem, Change Management)
• Experience in defining and managing SLAs, OLAs, and operational KPIs
• Exposure to data governance frameworks, quality programs, and audit procedures
• Experience with Power BI, Tableau, or similar enterprise reporting platforms (preferred)
• Familiarity with Databricks, Snowflake, Synapse, or analogous modern data platforms (preferred)
• Experience with automation, DevOps, and CI/CD for data platforms (preferred)
• Understanding of Agile and SAFe delivery models (preferred)
• Domain knowledge in Insurance, Banking, or Financial Services (preferred)

• Oversee and manage end-to-end data operations across various data platforms, warehouses, and analytics systems
• Ensure high availability, reliability, and performance levels of data pipelines and reporting solutions
• Establish, monitor, and manage SLAs, KPIs, and operational metrics for data services
• Lead incident management, root cause analysis, and resolution of data-related issues
• Supervise production support, release coordination, and operational readiness workflows
• Drive data quality initiatives including monitoring, validation, reconciliation, and remediation
• Implement data governance standards, policies, and best practices
• Ensure adherence to security, privacy, and regulatory obligations
• Collaborate with governance teams regarding data lineage, metadata management, and data stewardship
• Act as the primary liaison for business stakeholders concerning data operations
• Translate business objectives into actionable operational plans
• Provide regular updates on operational status, risks, and performance to leadership
• Support critical business reporting, regulatory submissions, and executive dashboards
• Lead and mentor data operations, platform, and support teams, both onshore and offshore
• Act as a Scrum Master, facilitating scrum ceremonies and agile processes
• Coordinate with data engineering, BI, cloud, and platform teams
• Promote continuous improvement through automation and operational efficiency
• Assist in vendor and partner management as required

• AWS
• Azure
• CI/CD
• Cloud
• Databricks
• DevOps
• ETL
• Support
• ITIL
• Power BI
• SQL
• Security
• Snowflake
• Tableau
• Marketing

More:

We are seeking a skilled Data Operations & Service Management Lead to join our team. This contract position, lasting between 6 to 12 months with a potential extension, can be worked in a hybrid model with a preference for onsite attendance in New York City, Princeton, NJ, or Hartford, CT. The successful candidate will supervise day-to-day data operations across our enterprise data platforms, ensuring data quality and operational reliability. We promote a collaborative environment where you will engage with key business stakeholders and support cross-functional teams. Join us to contribute to our mission of enhancing data governance and operational efficiencies.

last updated 13 week of 2026

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