Job Description

Position Overview
The Entry Level Customer Service Assistant supports customer interactions by handling inquiries, assisting with requests, and ensuring a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products and services
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when needed
• Maintain records of customer interactions
• Support customer satisfaction initiatives

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Reliable and team-oriented
• No prior experience required; training provided

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