Job Description

Salary: $37,440 - 39,520 per year Requirements:

• Highly organized with excellent time-management abilities to handle multiple tasks without overlooking details
• Basic understanding of technology or a strong enthusiasm for IT; familiar with common terminology and tools
• Exceptional communication skills, both professional and approachable, with the ability to engage effectively with technical and non-technical teams
• Eager to learn new tools and systems; experience with Smartsheet is a plus but not mandatory
• Dependable and consistent, comfortable working on-site in Agawam, MA

• Act as the primary point of contact for IT requests; review, prioritize, and delegate tickets to appropriate team members
• Maintain and update project management tools (Smartsheet), ensuring deadlines, milestones, and resource allocation are tracked effectively
• Provide timely and clear updates to IT leadership regarding workflows, progress, and any potential obstacles
• Work with IT staff to develop clear, user-friendly guides and internal documentation
• Engage in Scrum and team meetings; take notes, track action items, and ensure prompt follow-up
• Communicate with staff to verify issue resolution and update them on outstanding requests

• Support

More:

We are SNI Technology, located in Agawam, MA, and we are in search of a meticulous IT Administrative Support Coordinator to be the pivotal hub for our IT operations. This is a contract position with pay ranging from $18 to $19 per hour, working Monday through Friday from 9:00 AM to 5:00 PM, with a promising potential for extension or conversion to full-time. In this role, youll play a crucial part in coordinating technical requests while managing administrative tracking and reporting, supporting both our technical teams and end users.

last updated 14 week of 2026

Job Tags

Similar Jobs