Job Description

Title: Japanese / English Bilingual Warehouse Operations Manager

Location: Buford, GA

Key Responsibilities

Customer Service Center

• As a customer support representative, gather information regarding customer requests, issues, or feedback, and prepare announcements to be communicated internally within the company.
• Establishing a friendly relationship by holding regular meetings with clients.

Management and support of normal warehouse operations.

• Support warehouse employees in correctly using the WMS and performing their tasks together with the warehouse manager and supervisor. Conduct training for employees, including the method of education.

Inventory Control

• Confirm whether the inventory within the warehouse is being managed accurately.
• Considering the introduction of a new WMS to enable accurate inventory management and examining the management methods and systems.

Warehouse operations support.

• Identify the issues and challenges in warehouse operations, and collaboratively promote improvement activities with the Warehouse Manager and Supervisor.
• Execution of special tasks from clients and superiors.
• Develop appropriate work procedures for new or additional tasks and assign responsibilities to the personnel.

Qualifications & Requirements

3+ Years: Manufacturing or Logistics Environment

Direct experience working in a manufacturing plant or logistics/distribution center is required. 

3+ Years: Inventory Management

Demonstrated experience managing inventory, performing cycle counts, reconciling discrepancies, and working within a WMS or ERP system.

Additional Requirements

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting and data entry.
• Strong communication skills with the ability to collaborate across production, shipping, receiving, and admin teams.
• Ability to stand for extended periods and lift up to 50 lbs as needed in a warehouse environment.
• High school diploma or GED required.
• Native-level Japanese.

Preferred (Nice to Have)

• Associate's degree in Supply Chain, Logistics, Business Administration, or related field.
• Experience supporting administrative or office functions alongside warehouse duties.

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