Junior Systems Engineer Job at Skyline Technology, Glen Burnie, MD

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  • Skyline Technology
  • Glen Burnie, MD

Job Description

:

About Skyline

Our mission is to build a more resilient and connected society, and providing flawless, next-generation IT services as a means of doing that, is only part of what Skyline does. We also believe that building a more resilient and connected society begins with us, our communities, and our workplaces. By embodying effective communication, mutual trust, and respect, we can achieve a positive impact on every person and in every interaction.

With a mission and culture like Skyline's, it's no surprise we're growing and looking for bright individuals who are unafraid of challenges, thrive on problem-solving, and are passionate about helping others succeed. As we're growing, we need people like you to join our team to ensure we always have the right number of team members. It's important to us that we can handle the work AND maintain a desirable work/life balance.

About Our Team

Skyline's Video Platform Team supports one of the most advanced distributed video management ecosystems. We deliver a highly reliable, scalable, secure, and widely used real-time distributed video platform to our clients.

Our team embodies a unique culture and offers the opportunity to work with various software products and hands-on client deployments. We enjoy solving hard engineering problems and learning new technologies while exploring new and innovative ways to meet our client's needs.

Our New Teammate

Do you have a critical eye and an innate ability to sniff out problems within specific systems? Is your instinct to provide solutions for those issues? When it comes to computer systems, you're not afraid to overhaul or redesign a system, but understand that sometimes upgrading hardware and maintaining an existing system is all it needs.

We want our new teammate to demonstrate superb technical competency, deliver mission-critical infrastructure, and ensure the highest levels of availability, performance, and security. They have excellent communication, personal drive, and technical governance skills, which allow them to resolve problems and manage projects from the beginning until completion with exceptional efficiency.

You can expect to spend you time accomplishing the following:

  • 60% of time on Objective 1: Provide operational support such a incident/request/problem resolution and escalation.
  • 35% of time on Objective 2: Execute service delivery and integration.
  • 5% of time on Objective 3: Professional and personal development.

Job Responsibilities What to Expect

  • Dynamically configure Skyline applications (containers) on Linux platform OEM servers and establish additional configurations, as required, on-site to support the Skyline software suite and deploy configurations effectively.
  • Proactively participate in Product Operations on-call rotation and share knowledge through various documentation and training.
  • Diligently provide Incident/Request/Problem resolution and escalation for clients or to address internal needs while effectively utilizing existing change control (CAB) processes.
  • Actively and effectively respond to client support calls, emails, and tickets.
  • Effectively participate in the remote or on-site installation of the appliance (server) at client site(s), establish additional configurations to support the Skyline Software suite, and execute DOT-related projects and tasks.
  • Routinely assist with monthly DOT audits and performance reporting.
  • Follow established SOPs and organizational governance.
  • Eagerly pursue relevant certification(s) and skills enhancements and improve understanding of product code to improve troubleshooting skills.
  • Graciously assist with other duties as assigned.

Your Knowledge & Expertise

  • B.S. in Information Systems, Engineering, computer science, or a relevant field or equivalent work experience.
  • RHSCA, RHCE, AWS, and VMware certifications preferred
  • 2+ years of relevant combined work experience including:
    • Operations/help desk
    • Scripting major/minor solutions
    • Participating in the SDLC of software products
    • Automation tools
    • Direct cloud technology
  • Specialization in DevOps, Containerization, CI/CD, VMWare/VSphere.
  • Experience with tools such as Ansible, Docker, Kubernetes, Git, ServiceNow, SolarWinds.
  • Experience with Scripting: Perl, Python, JavaScript, bash, sh.
  • Demonstrable Linux Proficiency: CentOS, Ubuntu, Debian, RedHat.
  • Adept and familiar with Cloud/Virtual Systems: AWS, Google, Azure.
  • Foundational understanding of IP routing technologies.
  • Versed in service provider network technologies, specifically WAN Circuit components and service delivery methodology.

Working Conditions: Work is performed in an office setting whether in a company-provided office or work-at-home arrangement.

Job Tags

Full time, Work experience placement, Work at office, Remote work, Work from home

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